FAQs
FREQUENTLY ASKED QUESTIONS | CELEB LEATHER JACKETS
HOW CAN I CONNECT WITH YOUR TEAM FOR ASSISTANCE OR A QUERY?
Visit our contact page or email us directly using info@celebleatherjackets.com. Our team will be at your service from Monday to Saturday, and we will attend to your queries or concerns in no time.
IF THE ITEM IS INCORRECT OR DAMAGED, WHAT SHOULD I DO?
Please notify us of the wrong or faulty item within 48 hours of receiving it. Upon verification of the problem, we will provide either a refund or a replacement item. Clear photographs of the product will accelerate this process.
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HOW DO I KNOW MY SIZE?
Each product page contains a detailed size chart. Kindly take accurate measurements of your chest, shoulders, and waist before placing an order. If you are still unsure, please do not hesitate to contact us for advice on sizing.
CAN I PLACE AN ORDER FOR A JACKET WITH MY SPECIFIC MEASUREMENTS IF MY SIZE IS NOT MENTIONED?
Most products could indeed be made custom-sized, so just select 'Custom Size' and enter measurements as you check out or email to our support team.
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HOW LONG WILL IT TAKE TO DELIVER MY ORDER?
Within 10-14 business days, delivery is usually possible for standard orders after processing. You'll receive a tracking ID once dispatched via email.
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DO CUSTOM-MADE JACKETS TAKE TIME TO SHIP?
Yes, customized products require extra attention. So be prepared to wait around 10-15 business days after the preparation process before a shipping schedule. We will keep you updated during the process.
DO YOU HAVE FREE SHIPPING AROUND THE WORLD?
We offer worldwide free standard shipping to selected regions. For the rest of the world, charges will apply to the international orders based on the location and shipping method selected.
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WHERE TO TRACK MY ORDER AFTER IT IS SHIPPED?
After dispatching your item, we send you an email with a tracking number with which you can track your parcel on our courier partner's website.
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WHAT ARE THE PAYMENT METHODS THAT YOU ACCEPT?
We accept Visa, MasterCard, American Express, PayPal, and many more secure payment options for payments. Every transaction is processed through trusted, encrypted gateways.
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I AM HAVING A HARD TIME PAYING. WHAT CAN I DO?
If your payment does not go through, please verify that international transactions are enabled on your card or use any other means. In case you are still facing issues, do not hesitate to contact us; our support team will provide a quick resolution to the problem.
